Terms of service

Welcome to Buba Pet Shop, LLC. By accessing or using our website, browsing our catalog, or placing an order through our online store, you agree to be bound by these Terms of Service. Please review them carefully before using our website or purchasing our products.

1. General Information

Buba Pet Shop, LLC operates this online store providing pet products, toys, accessories, and everyday essentials.

By using our website, you confirm that you are at least the age of majority in your state of residence and agree to provide accurate information while complying with all applicable local, state, and federal laws and regulations governing online purchases.

2. Products and Product Information

We aim to provide accurate product details, including descriptions, sizing, specifications, and high-quality images.

Product availability is subject to change without prior notice. Product colors and finishes may appear slightly different depending on your screen display or monitor configurations. Customers are responsible for reviewing product specifications before placing an order.

3. Orders and Payments

  • Customers must provide complete and accurate billing, shipping, and contact details at checkout.
  • Full payment must be successfully processed before an order is confirmed and dispatched.
  • All prices and transactions are strictly processed in United States Dollars (USD $).
  • Accepted payment methods are displayed during the checkout process through our secure payment gateways.

4. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after 5:00 PM ET will begin processing on the following business day.

5. Shipping and Delivery Terms

We ship exclusively within the United States.

  • Processing Time: 1–3 business days (Monday – Sunday)
  • Transit Time: 3–5 business days via USPS
  • Total Estimated Delivery Time: 4–8 business days
  • Standard Shipping Fee: $4.95 for orders under $49.99
  • Free Shipping: Available on all orders of $49.99 or more

Buba Pet Shop, LLC is not liable for delivery delays caused by carrier operations, severe weather, national holidays, or incorrect shipping addresses provided during checkout.

6. Order Tracking

Once your order has shipped, automated tracking information will be sent to your provided email address. Tracking statuses may take 24–48 hours to activate after handing over the package to the shipping carrier.

7. Returns and Refunds Summary

Returns and refunds are strictly processed according to our official Return & Refund Policy:

  • Return requests must be submitted within 30 days from the delivery date.
  • Items must be unused, undamaged, and in their original packaging with all components included.
  • Buba Pet Shop, LLC covers return shipping costs by providing a prepaid return label.
  • We charge $0 restocking fees on eligible returns.
  • Approved refunds are issued back to your original payment method within 5–7 business days after facility inspection.

8. Pet Safety & Customer Responsibilities

Pet owners are responsible for selecting appropriate product sizes, materials, and accessories suitable for their specific pets. Buba Pet Shop, LLC is not liable for normal product wear-and-tear, pet chewing damage, or product misuse following successful delivery.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Buba Pet Shop, LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our total liability shall not exceed the purchase price paid for the item giving rise to the claim.

10. Governing Law

These Terms of Service and any purchase agreements shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

11. Intellectual Property

All content featured on this website—including text, graphics, logos, product images, and branding—is the property of Buba Pet Shop, LLC and protected by applicable copyright and trademark laws. Unauthorized reproduction or commercial use is strictly prohibited.

12. Third-Party Services & Links

Our website may contain links to third-party services or external websites (such as Shopify or shipping carriers). Buba Pet Shop, LLC is not responsible for the privacy practices or terms of service of third-party platforms that operate independently from our store.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time to reflect operational, legal, or regulatory changes. Updated versions will be published directly on this page.

14. Customer Support & Business Information

For any questions regarding these Terms of Service, please contact Buba Pet Shop, LLC:

  • Store / Brand Name: Buba Pet Shop
  • Legal Business Name: Buba Pet Shop, LLC
  • Owner: Claudio Silva
  • Registered State: Florida, USA
  • Legal Business Registration Date: February 1, 2022
  • Document Number: L22000055163
  • EIN / Tax ID: 35-2744485
  • Business Address: 10780 West Flagler Street, Suite 7, Miami, FL 33174, United States
  • Phone Number: +1 305-559-0203
  • Email Support: support@bubapetstore.com
  • Business Operating Hours: Monday – Sunday: 10:00 AM – 7:00 PM ET