Refund policy

At Buba Pet Shop, LLC, we want to make the return and refund process clear and transparent for you and your pets. This policy explains our eligible return conditions, step-by-step return process, and refund timeframes.

1. Return Window

You may request a return within 30 days from the date your order is marked as delivered by the shipping carrier. Return requests submitted after this 30-day period will not be eligible for a return or refund.

2. Return Conditions

To be eligible for a return, your item must satisfy the following conditions:

  • The item must be unused, unworn, undamaged, and in its original condition.
  • The item must be returned in its original packaging with all included accessories, tags, labels, and manuals intact.
  • A valid proof of purchase (such as your order confirmation number or receipt) must be provided.

3. Non-Refundable Situations

We cannot accept returns or issue refunds in the following circumstances:

  • Return requests submitted after the 30-day return window has expired.
  • Items that show clear signs of use, pet wear, alteration, or damage after delivery.
  • Items returned missing their original packaging, accessories, or components.
  • Packages returned without prior return authorization from our support team.

4. How to Request a Return

To initiate an official return, please follow these steps:

  1. Contact our customer support team at support@bubapetstore.com with your Order Number and reason for the return.
  2. Our team will review your request within 1–2 business days and provide official return authorization along with instructions.
  3. Pack the item securely in its original packaging and attach the provided Prepaid Return Shipping Label before dropping it off at the carrier.

Note: Please do not send items back without receiving prior return authorization from our team.

5. Return Shipping Costs

Buba Pet Shop, LLC covers all costs for return shipping.

Whether you changed your mind or received a damaged/defective product, we will provide a Prepaid Return Shipping Label via email at no extra cost to you.

6. Restocking Fees

Buba Pet Shop, LLC does not charge any restocking, handling, or administrative fees on eligible returns ($0 Restocking Fee).

7. Refund Processing Time

Once your returned package is received and inspected at our facility (typically within 3–5 business days), we will notify you via email regarding the approval status of your refund.

Upon approval, your refund will automatically be credited back to your original payment method within 5–7 business days. All refunds are issued in United States Dollars (USD).

8. Exchanges

We do not offer direct product exchanges. The fastest way to get the item you want is to return the original item for a refund and place a new order on our store separately.

9. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@bubapetstore.com with your order number and photos of the item, original packaging, and shipping label for a swift replacement or full refund.

10. Return & Business Address

Authorized returns should be shipped to our official business facility:

Buba Pet Shop, LLC
10780 West Flagler Street, Suite 7
Miami, FL 33174
United States

11. Contact & Legal Identity Information

For questions regarding returns, refunds, or ongoing orders, please contact Buba Pet Shop, LLC:

  • Store Name: Buba Pet Shop
  • Legal Business Name: Buba Pet Shop, LLC
  • Owner: Claudio Silva
  • Registered State: Florida, USA
  • Document Number: L22000055163
  • EIN / Tax ID: 35-2744485
  • Business Address: 10780 West Flagler Street, Suite 7, Miami, FL 33174, United States
  • Phone Number: +1 305-559-0203
  • Email Support: support@bubapetstore.com
  • Business Operating Hours: Monday – Sunday: 10:00 AM – 7:00 PM ET