Privacy policy

At Buba Pet Shop, LLC, we respect your privacy and are committed to handling your personal information responsibly and securely. This Privacy Policy outlines the types of personal information collected when you visit our store, make a purchase, or communicate with us, and explains how that information is used, protected, and shared.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect or process the following types of information:

Contact Information: Full name, email address, phone number, billing address, and shipping address.
Order & Transaction Information: Purchased products, order history, payment status, shipping details, and return/refund records.
Payment Information: Encrypted payment details required to process transactions through authorized checkout providers (we do not store full payment card numbers on our servers).
Customer Support Communications: Messages, feedback, or inquiries submitted via email, contact forms, or phone regarding products, shipping, or returns.
Device & Usage Data: Technical information automatically collected via cookies, including IP address, browser type, device specifications, operating system, and website interactions.

2. Sources of Personal Information

We obtain personal information through the following sources:

Directly from you when you submit details during checkout, create an account, or contact support.
Automatically through cookies and analytics tools when navigating our website.
From trusted third-party service providers that support website functionality, payment processing, fraud prevention, and shipping operations.

3. How We Use Your Personal Information

We use your personal data to fulfill our services and maintain operational standards, including:

Processing, fulfilling, and delivering your orders.
Processing payments securely through Shopify and accredited payment gateways.
Sending automated order confirmations, shipping updates, and tracking numbers.
Handling returns, refunds, customer service, and technical support requests.
Improving website performance, navigation, product offerings, and overall customer experience.
Detecting and preventing fraudulent transactions or unauthorized access.
Complying with applicable legal, tax, and regulatory requirements.

4. How We Share Personal Information

We do not sell, rent, or trade your personal information. We only share necessary data with trusted service providers who assist in operating our online store, including Shopify (e-commerce platform), shipping carriers (USPS), payment processors, and analytics providers.

We may also disclose personal information if required by law, subpoena, or government authority to protect our legal rights or prevent fraud.

5. Relationship with Shopify

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform allowing us to sell our products to you. Your data is stored securely through Shopify's data storage, databases, and general application framework on secure servers protected behind firewalls.

6. Third-Party Links & Services

Our website may contain links to external third-party websites or services. These third parties operate under their own independent privacy policies, and we are not responsible for their content or data privacy practices.

7. Children's Data Protection

Our website and products are intended for general adult consumers and pet owners. We do not knowingly collect or solicit personal information from children under the age of 13.

8. Data Security & Retention

We employ industry-standard technical and organizational security measures (including SSL encryption) to guard your personal data. We retain personal information only for as long as necessary to complete transactions, maintain legal records, resolve disputes, and enforce our agreements.

9. Your Privacy Rights

Depending on your geographic location, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal data held by us. To submit a request, please contact us at support@bubapetstore.com.

10. Complaints

If you have concerns or complaints regarding how we process your personal data, please reach out to us using the contact details provided below so we can review and resolve your concern.

11. International Transfers

Depending on the services and technology used to operate our online store, we may store and process your personal information across secure cloud servers located outside your home jurisdiction, utilizing recognized standard protection mechanisms.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations or store operations. Any modifications will be published directly on this page with an updated revision date.

13. Customer Support & Business Information

For any privacy-related inquiries, questions, or concerns, please contact Buba Pet Shop, LLC:

Store Name: Buba Pet Shop
Legal Business Name: Buba Pet Shop, LLC
Owner: Claudio Silva
Registered State: Florida, USA
Document Number: L22000055163
EIN / Tax ID: 35-2744485
Physical Store Address: 10780 West Flagler Street, Suite 7, Miami, FL 33174, United States
Phone Number: +1 305-559-0203
Email Support: support@bubapetstore.com
Business Operating Hours: Monday – Sunday: 10:00 AM – 7:00 PM ET